Support and Refund Policy

Welcome

WSMS offers dedicated assistance to users with inquiries or concerns. The support team is ready to help. Before contacting support, review the FAQ page and documentation where common questions are addressed.

Scope of Support

1. Support Channel

Support is provided exclusively through the support center. Users with active licenses receive priority assistance.

2. Free User Support

Free users can report bugs or request help via the website contact form.

3. Troubleshooting Process

In some cases, support may request screenshots, videos, or site access (WordPress login or FTP credentials) to resolve WSMS issues or diagnose server problems through email communication.

4. Third-Party Plugins and Server Issues

Support does not cover third-party plugins or server-related troubleshooting. Users should contact the respective support channels for those issues.

5. Support Availability

Support operates seven days weekly, including weekends, via email. The team aims to respond within two business days, though vacation periods may occasionally cause delays.

6. Customization and Additional Services

Plugin customization, form additions, and third-party compatibility fall outside standard support. Custom development services are available for specific needs.

Refund Policy

Customer satisfaction is the priority. VeronaLabs OÜ offers full reimbursement within 14 days of purchase.

Before Requesting a Refund

• Thoroughly review the website and product features
• Contact support if problems arise; most issues are resolvable without returns

Acceptable Refund Reasons

• Plugin malfunction with detailed documentation
• Unresolved issues after technical support approval
• Problems directly caused by the plugin, not conflicts or hosting issues

Request Process

Submit refund requests via the contact page.

Cancellation Policy

Subscriptions may be canceled anytime. Users retain priority support and regular updates throughout their active subscription period.