SMS Notifications for
Awesome Support
Send SMS notifications for Awesome Support helpdesk tickets. Notify agents about new tickets and keep customers informed about ticket updates.
What You Can Do
Powerful SMS capabilities for your workflow
New Ticket Alerts
Instant SMS to agents when new support tickets are submitted.
Customer Updates
Notify customers when their tickets are updated or resolved.
SLA Reminders
Alert agents when tickets approach SLA deadlines.
Assignment Notifications
Notify agents when tickets are assigned to them.
About Awesome Support
Awesome Support is a feature-rich WordPress helpdesk plugin with ticketing, agent assignment, canned responses, and SLA management. It turns your WordPress site into a complete customer support system. WSMS integration adds SMS notifications for faster ticket response and customer communication.
Use Cases
Common scenarios for this integration
New Ticket Alerts
Get instant SMS when customers submit support tickets, ensuring no request goes unnoticed.
SLA Breach Warnings
Alert supervisors via SMS when tickets approach SLA deadlines.
Pricing & Availability
Choose the right plan for your needs
Free
For getting started
- Unlimited SMS Sending & No Recipient Limits
- Standard Support
- Number of Sites: Unlimited
- Support for 200+ SMS Gateways
- Send Bulk SMS/MMS via Admin Panel
- Pay-Only-for-Gateway Costs
- Collect Phone Numbers & Build Subscriber Lists
- Automated Notifications (Transactional SMS)
- Form Integrations
- User Unsubscription & GDPR Compliance
- Zapier Integration & Webhooks
- SMS Newsletter
- Admin Alerts
- Import/Export Subscribers
- Messaging Button
- Handle Large SMS Volumes
- Extensible Hooks & API
All-in-One
All Free Features + Advanced SMS & Marketing Tools
- Extensive Gateway Support (300+)
- Scheduled & Recurring SMS/MMS
- Receive SMS (SMS Inbox)
- Advanced WooCommerce Integration
- SMS Campaign & Marketing Tools
- Login with SMS & Two-Factor Authentication (2FA)
- Abandoned Cart SMS
- URL Shortening
- Elementor Forms Integration
- Membership Integrations
- Fluent Integrations
- Booking Integrations
- More Integrations
14-day money-back guarantee
Frequently Asked Questions
Common questions about this integration
Yes, you can configure SMS routing based on ticket departments and categories.
Yes, you can include relevant canned response links in SMS notifications.
Have more questions?
Contact our support team
